Response to Coronavirus – COVID 19

The health and safety of those that work, visit and live in Canary Wharf is of paramount importance to us.

From Thursday 5 November until Wednesday 2 December, a limited number of stores within our malls remain open for business, including food and drink providers operating takeaway, click & collect and delivery services only, grocery stores and pharmacies and stores offering click and collect services. All non-essential stores on the Estate are directed to adhere to government advice regarding those businesses and premises required to close. Any stores that remain open will continue to operate in line with COVID-secure guidelines to protect customers and workers.

We will continue to update our website with these closures.

Click here for shops and services currently open

Click here for cafes and restaurants currently open

We ask all visitors to the Canary Wharf estate to help us maintain a COVID-secure environment by adhering to the measures set out, by following the one-way systems in place and by wearing a face covering at all times when inside our shopping malls, unless you are exempt. Our staff will be encouraging visitors to comply with these requirements, but it remains an individual responsibility to do so.

Should you encounter any issues when visiting the Estate throughout this period, please let us know, either by reporting it to a member of staff, via the Contact Us page on our website.

We have implemented measures throughout our malls, buildings and spaces to ensure that visitors can remain safe whilst using these facilities and to enable the Estate to remain open. These measures adhere to the guidance set out by the UK government and Public Health England on social distancing and hygiene management practices set out by the UK government and Public Health England.

In our malls we have implemented:

  • One-way systems with directional signage
  • Hand sanitisers at all entrance points
  • Increased cleaning of all touch points including escalator hand rails, door handles, lift push buttons and bathrooms
  • All disabled doors are converted from push button to opening automatically on approach
  • Sanitising floor solution in our floor drier machines
  • Floor markings to enable safe social distancing throughout
  • Limiting the number of people in the lifts
  • All benches and leaflet holders have been removed
  • Social distancing signage at bathroom sinks and urinals plus additional bathroom attendants

Our COVID-secure system remains in place throughout the shopping malls and public realm with one-way routes in the malls, an enhanced deep cleaning regime, and a number of other measures to help people stay safe while on the Estate. The revised social distancing guidelines of one-metre plus are now in place, and all parks and public spaces are open.

In addition to TfL’s arrangements, to enable access to the Estate the following have been implemented:

  • Social distancing floor markings to manage queues at bus stops and the pier
  • Santander bike stations marked to show which terminals can be used
  • Social distancing signage on all external seating
  • Heavy footfall routes separated into one-way flows
  • Entry and exit doors opened/sensor operated to remove the need to touch doors
  • External lifts remain open with social distancing signage at each entrance point
  • Additional cycle racks to enable more visitors to cycle to the Estate

We are in regular contact with our office and retail tenants, as well as TfL and Tower Hamlets, to ensure we are all aligned on the measures taken to keep visitors to Canary Wharf safe.

As and when any further measures are announced by UK Government, we will respond accordingly.

In the meantime, the Canary Wharf Group would like to thank all our front-line staff and those across the Estate working through this difficult time.

CLICK HERE TO READ MORE ABOUT OUR RISK ASSESSMENT APPROACH

We have been actively working to ensure our buildings, retail spaces and Estate are COVID-secure and will continue to do so. A fundamental aspect of this work has been to implement a thorough risk assessment process. The health and safety of everybody who comes to Canary Wharf over the coming months is of paramount importance and significant investment has been made to implement control measures to ensure social distancing protocols can be met whilst enjoying the fantastic facilities we have on offer.

Our risk assessments have been broken down into area and task specific documents, and control measures identified, in line with the UK government guidance, as well as in accordance with all applicable health & safety legislation. All risk assessments have been shared with our employees and tenants to ensure they remain aware of the controls being implemented and are subject to ongoing review and updating. A central senior management task group has been established in which the risk assessments and procedures are monitored, and the Canary Wharf Group Health & Safety team are conducting audits and checks to verify that controls are being followed on an ongoing basis.

As a result of our risk assessment process, a number of changes have been made to the way we operate. These include (but are not limited to):

  • Installation of floor markings throughout our buildings and retail areas to identify safe standing distances. Lifts & escalators have been reviewed to limit the number of persons using them at any one time
  • One way and queuing systems implemented across retail areas
  • Staggered start and finish times introduced for our staff and working from home policies robustly enforced for teams that can continue to work from home. We have also liaised closely with our tenants to collaborate on reoccupation plans to ensure our buildings can remain safe
  • Engagement with key stakeholders to coordinate our return response

For further detail on the control measures implemented and our risk assessment process, please email safety@canarywharf.com