• A collection of FAQsimages
What are your opening times?
CORE OPENING HOURS
Monday 9am – 8pm
Tuesday 9am – 8pm
Wednesday 9am – 8pm
Thursday 9am – 8pm
Friday 9am – 8pm
Saturday 10am – 7pm
Sunday 12noon – 6pm

Bank Holiday Opening Hours: 11am – 6pm

These are the core opening hours at Canary Wharf however, there are exceptions please enquire with individual shops, cafes, bars and restaurants for their hours.

Where can I find a map of Canary Wharf?
Click here to download a map of Canary Wharf, pick up a copy from any of our malls or send your name and address to info@canarywharf.com and we will post a map to you.

Canary Wharf is easily accessible by road and served by several modes of public transport. Click here for information on getting here

Is there a customer information line?
Yes. For information about Canary Wharf’s shopping malls please call 020 7477 1477, Monday to Friday 9am-5.30pm or email retail@canarywharf.com. For other enquiries please call 020 7418 2000 or email info@canarywharf.com
How do I get to Canary Wharf?
Canary Wharf is easily accessible by road and served by several modes of public transport. Click here for information on getting here
Is there car parking?
Are there Parent & Child parking spaces?
Yes, there are 52 Parent & Child parking bays at Canary Wharf. These are located as follows:

  • 20 in Cabot Square Car Park
  • 26 in Canada Square Car Park
  • 6 in Jubilee Place Car Park

Click here for information on Parking

Are there electric vehicle charging points?
Where can I find out about Planned Road Closures at Canary Wharf?
Are there taxi ranks at Canary Wharf?
Yes. Their locations are shown as per the key on our map.Click here to download a map of Canary Wharf
Where are the toilets?
There are public toilets in all the shopping malls at Canary Wharf. They are located as follows:

  • Cabot Place, Mall Level -1, near City of London Drycleaners & Leon
  • Canada Place, Mall Level -1, at the end of the corridor opposite Robert Dyas
  • Churchill Place, Mall Level -1, behind James Shoe Care
  • Jubilee Place, Mall Level -1, adjacent to Gourmet Burger Kitchen
  • Crossrail Place, Mall Level -3 via lift adjacent to the Notes Coffee Roasters & Wine Bar

All of these locations also have Accessible Facilities. In addition, the accessible toilets in Canada Place and Churchill Place both have hoist facilities.

Do you have water refill stations?
Yes. There are severn free water refill stations at Canary Wharf. They are located as folows:

  • Cabot Place near Birley Sandwiches
  • Cabot Place near Costa Coffe
  • Canada Place near Waitrose
  • Canada Place near Top Shop
  • Churchill Place near James Shoecare
  • Crossrail Place near Everyman Cinema
  • Jubilee Place near Nando’s
How do I get to Canary Wharf?
Canary Wharf is easily accessible by road and served by several modes of public transport. Click here for information on getting here
Are there baby changing / breastfeeding facilities?
Yes. There are four facilities in the shopping malls at Canary Wharf and you are very welcome to breastfeed anywhere at Canary Wharf.

Locations as follows:

  • Cabot Place, Mall Level -1, behind City of London Drycleaners, near Leon
  • Canada Place, Mall Level -1, at the end of the corridor opposite Robert Dyas
  • Churchill Place, Mall Level -1, behind James Shoe Care
  • Jubilee Place, Mall Level -1, adjacent to Gourmet Burger Kitchen
Where are the lifts?
To help you move between different mall levels, lifts are located as follows:

  • Cabot Place, Mall Level -1, next to Jaeger Menswear
  • Cabot Place, Mall Level -1, next to Carat
  • Cabot Place, Street Level 0, adjacent to Space NK
  • Cabot Place, Street Level 0, behind Cards Galore
  • Cabot Place, Street Level 0, behind Thomas Pink
  • Cabot Place, Upper Level 1, behind Boisdale
  • Cabot Place, Upper Level 1, behind Tesco Metro
  • Cabot Place, Upper Level 1, opposite Sweaty Betty
  • Cabot Place, Upper Level 2, behind Boisdale
  • Cabot Place, Upper Level 2, behind Byron & Itsu
  • Canada Place, Mall Level -1, between Topshop and Hobbs
  • Canada Place, Mall Level -1, at the end of the corridor opposite Robert Dyas
  • Canada Place, Mall Level -1, behind Boots
  • Canada Place, Mall Level -1, either side of Waitrose Food & Home
  • Canada Place, Mall Level -1, opposite the Little Unicorn Day Nursery
  • Canada Place, Street Level 0, either side of Waitrose Food & Home
  • Canada Place, Upper Level 1, either side of Waitrose Food & Home
  • Canada Place, Upper Level 2, adjacent to Reebok Sports Club
  • Canada Place, Upper Level 4, adjacent to Plateau Restaurant Bar & Grill
  • Churchill Place, Mall Level -1, entrance to Churchill Place on the North side
  • Churchill Place, Mall Level -1, entrance to Churchill Place on the South side
  • Churchill Place, Mall Level -1, behind James Shoe Care
  • Churchill Place, Mall Level -1, behind Birleys
  • Jubilee Place, Lower Mall Level -2, behind Pretty Ballerinas
  • Jubilee Place, Mall Level -1, opposite Waterstones
  • Jubilee Place, Mall Level -1, to the right and behind Gourmet Burger Kitchen
  • Jubilee Place, Mall Level -1, to the left and behind Gourmet Burger Kitchen
  • Jubilee Place, Mall Level -1, behind Boots
  • Jubilee Place, Mall Level -1, behind Pret a Manger
  • Jubilee Place, Mall Level -1, between HSBC and Boots
  • Jubilee Place, Street Level 0, opposite Obica in West Wintergarden
  • The Park Pavilion, Street Level 0, adjacent to Canteen
  • The Park Pavilion, Street Level 0, adjacent to The Parlour
  • The Park Pavilion, Upper Level 1, adjacent to Wahaca
  • The Park Pavilion, Upper Level 1, adjacent to Roka
Is there wheelchair hire available?
A free loan wheelchair service is available at Canary Wharf with a meet and greet service. Please be advised that this service is subject to the correct forms of ID being presented at the time of collection. You will need to present a current valid passport or driving license and a recent utility bill in the same name. Please speak to a member of retail security who will be happy to oblige with your request. For more information call 020 7418 2606.
Is there a public telephone?
Yes. There is a public telephone in Canada Place, near the toilets at the end of the corridor opposite Robert Dyas
Where is the nearest ATM?
The following ATMs can be found in Canary Wharf’s shopping malls:

  • Cabot Place, Upper Level 1, Halifax ATM at Halifax
  • Canada Place, Mall Level -1, HSBC ATM at HSBC
  • Churchill Place, Mall Level -1, Barclays ATM at Barclays
  • Jubilee Place, Mall Level -1, HSBC ATM at HSBC
  • One Canada Square, Mall Level -1, Barclays ATM next to Pure
  • One Canada Square, Mall Level -1, Santander ATM at Santander
  • The Park Pavilion, Street Level 0, Lloyds ATM at Lloyds
Are there post boxes and postal services?
Yes. Canary Wharf has two Post Offices and a number of post boxes. One Post Office is located indoors in Churchill Place, Mall Level -1. A second is in Chancellor Passage. Both offer a full post office services including post boxes. Additional post boxes are located throughout the estate.
Are there smoking areas at Canary Wharf?
Yes. There are several outdoor smoking areas indicated by signage and markings. Download the Smoking Zone map here

Smoking is not permitted in the shopping malls and the indoor areas of bars, cafés, restaurants and shops are no smoking areas.

Help, I’ve lost something!
If you lose something while visiting Canary Wharf, you can either approach a Retail Security Guard, visit the Lost Property Office in Frobisher Passage (Monday to Friday 9am-5pm) or call 020 7418 2884 during office hours. Alternatively you can call 020 7418 2000 or email Lost&FoundPropertyOffice@CanaryWharf.com
Do you sell gift cards?
Yes. The Canary Wharf Shopping Gift Card can be purchased from the Gift Card machine in Jubilee Place. Best of all, they can be redeemed in over 300 shops, cafés, bars and restaurants throughout Canary Wharf. The Gift Card is accepted at any retailer that accepts the Maestro payment system. To purchase, please use the Gift Card machine in Jubilee Place or call 020 7477 1477 for more information. The line is open Monday to Friday from 9am – 5.30pm.

Click here for terms and conditions and details of the expiry policy

Is there free wifi?
Yes, there is free O2 Wifi for everyone in Canary Wharf. Simply select O2 Wifi in your settings for free, fast and easy access in public areas throughout Canary Wharf including our shopping malls
Can I bring my dog to Canary Wharf?
Yes. Dogs are allowed on the Canary Wharf Estate however only Guide Dogs and Hearing Dogs are permitted inside our malls.
Where can I find out about jobs at Canary Wharf?
Is there somewhere I can pray?
The Canary Wharf prayer room is located in Churchill Place and has shared usage by all the faiths during the working week.

Click here to download the latest Prayer Room Timetable or visit www.canarywharfchaplaincy.co.uk for information or to watch a video from the Canary Wharf Multifaith Chaplaincy about how they provide pastoral care and spiritual support for anyone working on the Canary Wharf Estate.

You can contact the Chaplaincy via email talktous@canarywharfchaplaincy.co.uk or you can call 020  7477 1073

Do I need a permit for filming / photography at Canary Wharf?